Shipping and delivery

Logistical problems worldwide

At the moment, there are big logistical problems worldwide. Unfortunately this has also affected the delivery of your boxer shorts. 

There is a big problem with container ships on important sea routes. There are also congestion problems in the ports. Chinese terminals were also temporarily closed due to local corona outbreaks. 

We do everything we can to get our products to you on time. However, this may not always be possible. We hope for your understanding. 

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How soon will I get my first free boxer shorts?

We understand that you can't wait to receive your first ON THAT ASS boxer shorts. As you can see in your account, it has been sent as soon as you complete your registration and receive a confirmation email.

Didn't receive your first ON THAT ASS boxer shorts after 7 days? 
Please contact our Customer Service, and they will solve the problem for you immediately.

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When will my monthly design be delivered?

We are still delivering your order! However, there are logistical problems worldwide, which are causing a delay.

Boxer shorts:
Have we debited your account around the 25th of December? Then you may receive our newest design 'Rize' from 17 January. 
You can always find the exact delivery dates in your account.

The delivery of the Socks Rize will also be sent in the same period as your boxer shorts, but can fall separately on your doormat.

Do you have any questions? Please contact our Customer Service. They will solve it for you!

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I have multiple memberships but have not yet received everything, why?

If you have several active memberships in one account and we have debited your account for several memberships around the 27th of the month, the boxer shorts and/or socks may be delivered on different days.

Check for the latest dates in your account.

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I haven't received my free boxer shorts yet, but my account has already been debited. Now what?

After your trial period has ended, we will debit your account every month around the 27th. Have you not yet received your first boxer short but have we already debited your account?

Please check if the delivery address in your account is correct and change it if necessary, then contact our Customer Service.

We will solve it for you, of course!

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Do I have to stay at home for delivery?

The package fits exactly through your letterbox. So there's no need to stay at home.
Unless you want to put on your new boxer shorts straight away.

Shipping costs are always free, so we do not work with a track and trace code.

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Do you also deliver by drone or UFO?

Our Tech Lab is working hard on it, but unfortunately, we haven't got that far yet.
For the time being, we're going to stick to the postmen on this planet.

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