Shipping and delivery

When will I receive my first free boxer shorts?

You will receive your free boxer shorts within 7 working days. As soon as you complete your registration, your delivery will be sent immediately.

Didn't receive your first ON THAT ASS boxer shorts after 7 working days? In your account you can easily and quickly request a new pair. You will then receive new boxer shorts within 7 working days.

  1. Log in to your account here
  2. Select 'Orders' in the Menu
  3. Click on 'Return Request'
  4. Indicate 'Not Received'
  5. Follow the steps and we will do the rest!

Bedankt voor je feedback!

When will I receive my free Socks?

You will receive your free Socks within 7 working days. Once you have added your Socks membership, your delivery will be sent immediately.

Didn't receive your first ON THAT ASS Socks after 7 working days? Please contact us.

Bedankt voor je feedback!

When will I receive my monthly deliveries?

You will receive your monthly deliveries between the 17th and the 23rd of the month.
The month after the payment.

Didn’t receive your monthly delivery after the 23rd?  You can easily and quickly request a replacement in your account. You will receive a new delivery within 7 working days.

  1. Log in to your account here
  2. Select 'orders' in the menu
  3. Click on 'return request'
  4. Indicate 'not received’
  5. Follow the steps and we will do the rest!

Bedankt voor je feedback!

I have not received my boxer shorts?

Did you not receive your first ON THAT ASS boxer shorts after 7 working days? Or did you not receive all or part of your monthly delivery after the 23rd? In your account, you can quickly and easily request a replacement. You will receive new boxer shorts within 7 working days.

  1. Log in to your account here
  2. Select 'Orders' in the menu
  3. Click on 'Return Request'
  4. Indicate 'Not Received'
  5. Follow the steps and we will do the rest!

Bedankt voor je feedback!

I have not received my Socks?

Did you not receive your first ON THAT ASS Socks after 7 working days? If so, please contact us.

Didn't receive your monthly Socks delivery after the 23rd? In your account, request a new pair easily and quickly. You will receive a new pair of Socks within 7 working days.

  1. Log in to your account here
  2. Select 'Orders' in the menu
  3. Click on 'Return Request'
  4. Indicate 'Not Received'
  5. Follow the steps and we will do the rest!

Bedankt voor je feedback!

I have multiple memberships and haven't received everything yet.

Did we debit you for several memberships last month around the 23rd? Then you will receive the deliveries between the 17th and the 23rd the following month. All monthly deliveries are delivered in the same period. As they are separate packages, they may arrive separately on different days.

Still missing something after the 23rd of the month? You can quickly and easily request a replacement in your account. You will then receive a new delivery within 7 working days.

  1. Log in to your account here
  2. Select 'Orders' in the menu
  3. Click on 'Return Request'
  4. Indicate 'Not Received'
  5. Follow the steps and we will do the rest!

Have you not received several deliveries this month, but have paid? If so, send us an email and we'll check it for you.

Bedankt voor je feedback!

I haven't received my free boxer shorts yet, but I've been charged.

Your free boxer shorts were sent immediately after completing your registration. You can see the free order in your account.

We have emailed you about the end of the trial period. Your membership has now started. Did you not receive an email from us? Check whether you used the correct e-mail address when registering, also check your spam box.

After the trial period, we debit each month around the 27th. Delivery is between the 17th and 23rd of the following month.

Haven't you received your first boxer shorts yet? Here you can easily and quickly request a new pair of free boxer shorts. You will then receive a new delivery within 7 working days.

  1. Log in to your account here
  2. Select 'Orders' in the menu
  3. Click on 'Return Request'
  4. Indicate 'Not Received'
  5. Follow the steps and we will do the rest!

Bedankt voor je feedback!

I haven't received my free Socks yet, but I've been charged.

Your free Socks were sent immediately after you added your Socks membership. You will receive your free Socks within 7 days. You cannot see the free Socks in your account.

There is no trial period in Socks membership. Your Socks membership starts immediately.  We debit every month around the 27th. Delivery is between the 17th and the 23rd the following month.

Did you not receive your first ON THAT ASS Socks? If so, please contact us.

Bedankt voor je feedback!